“Going the extra mile is easy with clear directions” As I sit in London on this sunny afternoon, customer service is at the forefront of my mind and I want to share with you 5 transformational tips that will transform your success and business if you choose to implement them. This week has culminated my passion for customer service. I …
How to develop your business in 3 easy steps…
This week marks the end of my first year running my own business. What a year it has been! The highs have been very high and the lows have been tough but it has been worth every bit! Building a business based on my passion has been an amazing experience. As a way of helping those starting up in business …
How do you retain your best people?
Employee retention is a challenge for most organisations irrespective of their size and experience. By the very nature of talent – when people have visible skills and work hard they quickly become attractive to other employers and your competitors. Employee engagement and retention is raised time and time again as a key business issue when I speak with clients and …
Do you struggle with networking? Read on…we have 7 top tips to help you out!
Giving v Getting Yes we know you have heard this one a thousand times before but the best relationships truly are built when you focus on trying to help individuals first before trying to win business. Think of ways to help people in subtle ways, it may be a book recommendation, forwarding on a relevant email or blog to someone …
9 ways to deliver a winning presentation…
My clients often approach me for advice around delivering a presentation. Often a lack of confidence or nervousness in their ability to speak in public is what is limiting their success. I want to let you into a secret…only a few years ago I used to hate presenting too!! You might be wondering how can someone who delivers training for …