Over the past few weeks I have been taking the opportunity to reflect on the past year whilst simultaneously looking ahead to 2014 and think clearly about what I want to achieve. An overview of 2013 2013 was always going to be a mad year – this time last year I recall I had already started marathon training and had …
Are your customers at the heart of EVERYTHING you do in your business?
Make sure you are putting your customers FIRST every time! Customer service is a commonplace topic of conversation in workplaces up and down the country, especially at this consumer focused time of year! However, for me, customer service is much more than just good, polite service. Customer service for me is about looking at EVERYTHING you do in your business and ensuring that …