Lady with brown hair sitting in a red arm chair, wearing a blue top and looking up to the camera

4 ways to Boost your Self-Confidence to Achieve More

  Today we will share 4 tips to help boost your self-confidence so you can achieve more. As a nation, us Scots are not very good at either receiving or giving compliments. We prefer to talk our achievements down rather than recognise the great things that we have achieved. It actually has a name – ‘The Scottish Cringe’. As part of our business …

Lady with brown hair sitting in a red arm chair, wearing a blue top and looking up to the camera

The Customer Service Journey Continues… 

This week we continue the discussion on the value of customer service and the value of analysing your company’s customer journey to ensure your company is achieving amazing customer service. We discuss the second half of the elements of the customer journey discussion that we started last week. If you missed the first part please get in touch and we …

What is the Brightside story?

It started when I made the decision to go to University to study History. Why? Two reasons – I loved history and I had an inspiring teacher. I remember someone saying do what you love and it will be the right thing to do. As a cautious, shy lass from Forfar it was bold to move 15 miles to share …

I just want you to be yourself…

Being authentic and just being yourself is a topic which has come up a number of times for me and some clients over the last year or so. When I am presenting and working with clients being myself is 100% required, the client has paid for me to lead them through a workshop for an entire day, they didn’t pay …