We are all so different yet so similar

The one thing that is truly amazing about coaching individuals is that no two conversations are EVER the same. Each individual has a different mindset, history, family, friends and present circumstances which make them who they are. I was asked just yesterday what are some of the key topics that you coach individuals on? All coaching conversations are of course …

Are your customers at the heart of EVERYTHING you do in your business?

Make sure you are putting your customers FIRST every time! Customer service is a commonplace topic of conversation in workplaces up and down the country, especially at this consumer focused time of year! However, for me, customer service is much more than just good, polite service. Customer service for me is about looking at EVERYTHING you do in your business and ensuring that …

Communication works for those who work at it…

This week it has become so clear to me on both a business and personal note that despite all of the methods of communication we have at our finger tips there has actually never been greater opportunity for miscommunication. Just take a minute to stop to think about all the different ways you contact your loved ones, friends and work …