Below you'll find a list of all posts that have been categorized as “Customer Service”
This week we continue the discussion on the value of customer service and the value of analysing your company’s customer journey to ensure your company is achieving amazing customer service. We discuss the second half of the elements of the customer journey discussion that we started last week. If you missed the first part please get in touch and we …
Customers are vital to any business, without them your business wouldn’t exist, yet why as customers do we feel like an interruption when we visit many businesses. This week we discuss what it takes to impress your customers to ensure they keep coming back to you and how valuable outstanding customer service can be. Why focus on your …
In this week’s article, Karran Bonner (Brightside) examines how Google have built one of the fastest growing empires of the digital age and discovers how we could all develop our own version of the Google success story. Google’s success story is fascinating. Starting out as a small team working out of a garage conversion to now employing over 40,000 people …
Price, cost, money, investment, hard earned cash – however we coin the phrase – pricing for many people is a contentious issue, especially in the training industry, it has for years been very cloak and dagger. Few training providers put their prices on their website and this was something when we rebranded in January that we we wanted to challenge. …
In today’s blog I reflect on some of the key lessons that I have learned along the journey of running Brightside. Today marks the beginning of my third year in business so it felt timely wanted to share some of the key learns from the journey so far. Commit to Getting Started Taking the leap of faith to start a business …
