Today we will share 4 tips to help boost your self-confidence so you can achieve more. As a nation, us Scots are not very good at either receiving or giving compliments. We prefer to talk our achievements down rather than recognise the great things that we have achieved. It actually has a name – ‘The Scottish Cringe’. As part of our business …
How can you be an authentic leader?
Leadership is always a hot topic of conversation with our customers and throughout the business community. To be an effective leader we believe you need to be authentic. Today, we discuss how you can be an authentic leader and how this will harness your team to work with you for the best results. The Game Face Will Slip… …
How to Inspire Peak Performance in your Team
Being under pressure at work is a reality for most of us today. Sometimes it might feel like you are working in a pressure cooker where you aren’t sure where the next challenge will appear from. Today, we discuss how best to manage and use pressure to your advantage in the workplace to gain peak team performance. A model …
Building Team Relationships for a High Performing Business
I hear so many people say ‘we are here to work, not build relationships!!’ but my point here is that some time spent with your colleagues when they start can forge strong relationships, which lead to high performing teams. So my challenge to everyone out there, who works in a business, is spend some time getting to know your team more. Today …
The Customer Service Journey Continues…
This week we continue the discussion on the value of customer service and the value of analysing your company’s customer journey to ensure your company is achieving amazing customer service. We discuss the second half of the elements of the customer journey discussion that we started last week. If you missed the first part please get in touch and we …