Lady with brown hair sitting in a red arm chair, wearing a blue top and looking up to the camera

The Customer Service Journey Continues… 

This week we continue the discussion on the value of customer service and the value of analysing your company’s customer journey to ensure your company is achieving amazing customer service. We discuss the second half of the elements of the customer journey discussion that we started last week. If you missed the first part please get in touch and we …

Lady with brown hair sitting in a red arm chair, wearing a blue top and looking up to the camera

Why do you need to focus on customer service, now??

Customers are vital to any business, without them your business wouldn’t exist, yet why as customers do we feel like an interruption when we visit many businesses. This week we discuss what it takes to impress your customers to ensure they keep coming back to you and how valuable outstanding customer service can be.      Why focus on your …

Lady with brown hair sitting in a red arm chair, wearing a blue top and looking up to the camera

The Changing Face of Communication

  This week we discuss the impact of communication on our day to days lives. Improving your communication skills will have a huge impact on the success and quality of your year.     Over the past year it has become clear to me that despite all of the methods of communication we have at our finger tips there has actually never been greater …

Lady with brown hair sitting in a red arm chair, wearing a blue top and looking up to the camera

Meeting Success: How can you make every meeting a success? 

  In today’s blog we examine the crucial factors to making your meetings a success. Businesses waste hours on a daily basis when it comes to meetings, follow these simple steps and you will ensure you are maximising productivity in your business.    So what is crucial to ensure your team leaves feeling the meeting was productive and successful?    1. Invite the right …

Wellbeing

It’s time to think about your mental and physical wellbeing

  In a world that often feels non-stop, it’s time to think about your mental and physical wellbeing. How can you possibly be at your best if you don’t take the time to reflect, assess what is working perfectly and what isn’t so? What is feeding your energy and what is draining it?   What FEEDS my energy?   On a …